Transforming Patient Experience in Saudi Arabia with Smart Practices that Complement World Class Hospitality

As patient experience moves center stage at many of the nation’s health systems, leaders responsible for this function are challenged with issues related to advancing the discipline with excellence.

Digital transformation and the transition to value-based care are pushing care providers to change their patient experience approach.

But many providers struggle to track patient preferences, centralize pertinent personalization data, and ensure a cohesive, positive patient experience across different providers in a network.

The Patient Experience Excellence Congress will bring together not only the service excellence champions but also patients to share their insights on transforming the healthcare experience through a smart intersection of compassion, science, and technology.

Harness Patient Data

Use the huge raft of personalisation opportunities without compromising privacy

Deeper Partnership

Move beyond short-termism to define bigger goals with patients, family and caregivers

Build Solutions

Get building – use agile methods and co-creation to find innovations & solutions faster
Key Speakers & Panelists

Inspirational Keynote

Evidence based case studies

Plenary Session

Peer networking breaks

Leadership talk

Interactive Masterclass

Simulating debate

Tech Innovation Zone

The Patient Experience Excellence Congress is approved for 12.5 hours Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

PXI is an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. PXEs can be applied towards Certified Patient Experience Professional (CPXP) applications and/or to maintain certification designation. Participants interested in receiving PXEs must claim their credits within 30 days of attending the conference.

What are PXEs?

The Patient Experience Institute offers formal accreditation for learning, teaching and professional service events and activities focused on the patient experience. This accreditation allows programs and events to award Patient Experience Continuing Education Credits (PXEs). PXE credits are awarded for both internally developed and commercially offered learning opportunities. PXEs can be applied towards certification and recertification as a certified patient experience professional.


End User Delegate Rate

  • 2 Days Congress only 

End User Delegate Rate

  • 2 Days Congress + Pre-Masterclass

End User Delegate Rate

  • 2 Days Congress + 2 Masterclasses
Symposium was really fantastic! Thanks for the organizers who spent a lot of their time, efforts to come out with all this information to deliver it for us
Fadia Ghadbhan

Fadia Ghadbhan

Interesting, informative and very helpful to promote and create connection in the market especially in healthcare industry
Charita Caasi

Charita Caasi

UE Medical
It was very nice experience in which networking for difference business and ideas existed and has been enhanced
Nader Kabbara

Nader Kabbara

AI Directions
An excellent symposium with great speakers from diverse cultures and specialties. Amazing chairman (highly respected Dr. Samer) Good networking opportunity. Finally, BII did an amazing job of organizing and directing this event. Looking forward for KSA IPX
Mohammad Albabtain

Mohammad Albabtain

Anfas Medical Care
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