The two days conference program will re-imagine the existing care models and help deliver on the strategic promise of experience excellence. No matter where your organization is on the journey to patient experience, you’ll walk away with smart insights, actionable tactics and an imagination full of possibilities to drive your PX strategy to the next level.

The conference gathers together decision makers along with international experts and digital technology innovators who have fulfilled their commitments by bringing value to the public sector. You will meet:


Ministries, Government, Semi-Government, Universities, Regulatory Authorities, Telecom, Conglomerates / Retail, Automotive, Banking & Financial Services, Oil & Gas / Energy / Utilities, Holding Companies, Aviation, Transport & Logistics, Healthcare, Manufacturing

Ministers, Director Generals, Chairman of the Board and Governors

Presidents, Chief Executive Officers, General Directors, Vice Chairman, Advisors to the Minister/Chairman/President/CEO/Governor, Deputy Minister, Directors, Chief of Division, Deans and Professors

Digital Transformation, Vision Realization Office (VRO), Innovation, Artificial Intelligence, Robotic Process Automation, Digital Economy, Cloud, Machine Learning, Technology, Operations, Operational Excellence, Process Re-engineering, Finance, Blockchain, Internet-of-Things, Cybersecurity, Transformation, Citizen Program, National Transformation, e-Government, Customer Experience, Process Improvement, Information Systems, Digital, Public Sector Services, Telecommunications, Financial Services

  • Strategic Leaders – President /CEO/COO /CIO/ VP 
  • Chief / Director – Nursing 
  • Chief Medical Officer 
  • Director – Health Informatics/IT 
  • Director/Head/Manager/Officer – Patient Experience / Patient Care/ Patient Relations/ Patient Service /Patient Engagement / Patient Flow 
  • Director / Head /Manager / Officer – Quality & Safety 
  • Director / Head /Manager / Officer – HR & Operations 
  • Head/Manager – Marketing & Business Development 
  • Case Manager